Magpie engineering Privacy Policy  

Introduction

This privacy notice tells you what to expect us to do with your personal information. 

Grounds for data collection 

Processing of your personal information (i.e. any information which may potentially allow your identification through reasonable means; hereinafter " Personal Information ") is necessary for the performance of our contractual obligations towards you and providing you with our services.

When you use the Site or contact us, you consent to the collection, storage, and use of your Personal Information as described in this Privacy Policy.

We encourage our Users to carefully read the Privacy Policy and use it to make informed decisions. 

What information do we collect?

We collect or use the following information to provide professional services, or other services and goods, including delivery:
  • Names and contact details
  • Records of meetings and decisions
  • Information relating to compliments or complaints
We collect or use the following information for service updates or marketing purposes:
  • Names and contact details
We collect or use the following personal information for dealing with queries, complaints or claims:
  • Names and contact details
  • Correspondence

    How do we receive information about you?

    We receive your Personal Information from various sources:
    • When you voluntarily provide us with your personal details via our Site or by contacting us;
    • By referral or from third-party sources (e.g. LinkedIn)

    User rights

    Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. Which lawful basis we rely on may affect your data protection rights. You can find out more about lawful bases and your data protection rights on the ICO’s website.

    To make a data protection rights request, please contact us using the contact details on our website.

    What are our lawful bases for the collection and use of your data?

    Our lawful bases for collecting or using personal information to provide services and goods are:
    • Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
    • Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
    Our lawful bases for collecting or using personal information for service updates or marketing purposes are:
    • Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
    • Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
    • Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:
      • We may contact customers with information about service updates where it relates to their business or their known interests. 
    Our lawful bases for collecting or using personal information for dealing with queries, complaints or claims are:
    • Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
    • Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:
      • We hold personal contact details in order to respond to enquiries and queries from customers.

    Retention

    We will retain your personal information for as long as necessary to provide our services, and as necessary to comply with our legal obligations, resolve disputes and enforce our policies. We will retain personal information for a period of up to 5 years from last point of contact with you, unless otherwise agreed with you.

    Cookies

    Many companies and organisations use cookies and other technologies in their related services, including when you visit their Site or access their services. 

    This Site is intended to provide you with information only and therefore we do not track your use, preferences, or browsing history. However, we cannot rule out third party cookies from companies that may monitor and analyse our Site.  
    A "cookie" is a small piece of information that a website assigns to your device while you are viewing a website. 
    There are different types of cookies:

    a. 'session cookies' which are stored only temporarily during a browsing session in order to allow normal use of the system and are deleted from your device when the browser is closed;
    b. 'persistent cookies ' which are read only by the Site, saved on your computer for a fixed period and are not deleted when the browser is closed. Such cookies would be used if there is a need to know who you are for repeat visits, for example to retain your preferences for the next sign-in;
    c. 'third-party cookies' which are set by other online services who run content on the page you are viewing, for example by third-party analytics companies who monitor and analyse our web access.

    Cookies do not contain any information that personally identifies you.


    Third-party collection of information

    Our policy only addresses the use and disclosure of information we collect from you. To the extent you disclose your information to other parties or sites throughout the internet, different rules may apply to their use or disclosure of the information you disclose to them. Accordingly, we encourage you to read the terms and conditions and privacy policy of each third party that you choose to disclose information to. 

    This Privacy Policy does not apply to the practices of companies that we do not own or control, nor to individuals whom we do not employ or manage.

    How do we safeguard your information?

    We take great care in implementing and maintaining the security of the Site and your information and treat it with the same regard for security as our own information. 

    Although we take reasonable steps to safeguard information, we cannot be responsible for the acts of those who gain unauthorised access or abuse our Site, and we make no warranty, express, implied or otherwise, that we will prevent such access.

    Marketing

    We may use your Personal Information such as your name, email address, telephone number, etc., ourselves for the purpose of providing you with promotional materials concerning our services which we believe may interest you.  

    To respect your right to privacy, within such marketing materials we provide you with the means to opt out of receiving further marketing information from us. 

    Complaints

    If you have any concerns or complaints about our use of your personal data, you can contact us. Our contact details are below. 

    If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO at the following address:
               
    Information Commissioner’s Office
    Wycliffe House
    Water Lane
    Wilmslow
    Cheshire
    SK9 5AF

    Updates or amendments to this Privacy Policy

    We reserve the right to periodically amend or revise the Privacy Policy; material changes will be effective immediately upon the display of the revised Privacy policy. The last revision will be reflected in the "Last modified" section. Your continued use of the Platform, following the notification of such amendments on our website, constitutes your acknowledgment and consent of such amendments to the Privacy Policy and your agreement to be bound by the terms of such amendments.

    How to contact us

    If you have any general questions about the Site or the information we collect about you and how we use it, you can contact us at info@magpie-eng.uk


    Dominic Lloyd-Lucas
    Magpie Engineering
    Brighton, UK
    Last Modified 10-Jan-2025
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